Privacy Policy

1. Introduction

ZapCVs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered CV builder service.

2. Information We Collect

2.1 Information You Provide

When you use ZapCVs, you may provide:

• Personal Information: Name, email address, phone number, location
• Professional Information: Work history, education, skills, certifications
• Job Application Data: Job descriptions, company names, position titles
• Payment Information: Processed securely through Stripe (we do not store card details)

2.2 Automatically Collected Information

We automatically collect:

• Browser Data: Browser type, IP address, device information
• Usage Data: Pages visited, features used, time spent
• Cookies: Essential cookies for session management and functionality

2.3 Local Storage

Your CV data is primarily stored locally in your browser using localStorage. This means:

• Data remains on your device unless you clear browser data
• We do not automatically sync your CV to our servers
• Clearing browser data will delete your CV

3. How We Use Your Information

We use collected information to:

• Provide Services: Generate CV content using AI, create PDFs, process payments
• Improve Our Service: Analyze usage patterns, fix bugs, enhance features
• Communication: Send service updates, respond to inquiries, provide support
• Legal Compliance: Comply with applicable laws and regulations
• Security: Detect and prevent fraud, abuse, and security issues

4. Third-Party Services

We use the following third-party services:

4.1 OpenAI (ChatGPT)

• Purpose: AI-powered content generation for CV sections
• Data Shared: Professional information you provide
• Privacy: Subject to OpenAI's Privacy Policy

4.2 Stripe

• Purpose: Secure payment processing
• Data Shared: Payment information, email
• Privacy: Subject to Stripe's Privacy Policy

4.3 Vercel (Hosting)

• Purpose: Website hosting and performance
• Data Shared: Usage analytics, server logs
• Privacy: Subject to Vercel's Privacy Policy

5. Data Security

We implement security measures to protect your information:

• HTTPS encryption for all data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to provide our services:

• CV Data: Stored locally in your browser; deleted when you clear browser data
• Payment Records: Retained for accounting and tax purposes (7 years)
• Usage Logs: Retained for 90 days for security and analytics

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (right to be forgotten)
• Data Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@zapcvs.com

8. International Data Transfers

ZapCVs operates globally. Your data may be transferred to and processed in countries other than your own, including:

• Australia (primary operations)
• United States (cloud hosting, AI processing)

We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

ZapCVs is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

10. Cookies Policy

We use the following types of cookies:

• Essential Cookies: Required for the Service to function (login, session management)
• Analytics Cookies: Help us understand how users interact with the Service
• Payment Cookies: Enable secure payment processing through Stripe

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification (if applicable)

Your continued use of ZapCVs after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: hello@zapcvs.com